For products purchased in the online store natochka-official.com, the Quality Guarantee from the manufacturer applies, which is valid           throughout Ukraine.

If necessary, you can exchange or return the product purchased in the online store natochka-official.com, no later than 14 calendar days from the date of its receipt (in accordance with the law of Ukraine "on consumer rights protection" of 12.05.1991 No. 1023-XII).
Return or exchange the goods within the time period established by the law of Ukraine “on consumer protection”. To do this, just contact your manager.

You will receive a comprehensive answer on how you can return the product.

Mandatory refund conditions:
preservation of the product appearance of the order (packaging, tags, labels) and its consumer properties (the product was not used, was not used).Refunds are made after the product is inspected by the expert examination department.

If the fact of operation of the product is detected, exchange and return are not possible.

If you need to return the product or exchange it, please contact us by phone +380 67 423 39 02 with our managers. They will tell you all the details and discuss the details of the refund.
Also, if you have any questions about the warranty or return of the product, you can contact us via email: natochka.accessories@gmail.com

All costs associated with the return/exchange of goods of proper quality are borne by the buyer (return delivery).
After checking the product for compliance with the terms of return, its full price will be refunded within 3 business days.

• The term for crediting funds to the recipient's current account depends on the internal regulations of the recipient bank.​

• The product is sent for exchange only after receiving a refund.

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